Frequently Asked Questions

User Guide

Thanks for subscribing to 8 Robinsons TV!

As a subscriber, you can access our full content library from a variety of devices.

To ensure the best possible user experience, we have compiled the following on how to get the most of our current streaming technology.

Have a question that isn’t answered here? Send us an email: marior@8robinsons.com

FAQ

Where can I watch 8 Robinsons TV?

Subscribers can watch 8 Robinsons TV from anywhere in the world! Sign in or make an account here.

You can access 8 Robinsons TV across desktop, Android, and iOS. Coming soon to smart TV devices like Roku, Fire and Apple TV.

Sign up now

How much does 8 Robinsons TV cost?

8 Robinsons TV costs $3/month or $30/year.

Both of these plans give you full access to our entire library which is updated on a weekly basis.

Sign up now

How do I manage my account?

On desktop you can manage your profile by clicking “PROFILE” in the navigation bar at the top of the page or by going to your dashboard.

On mobile apps, you can manage your profile by going to furthest right tab that has a gear icon at the very bottom.

How do I cancel my subscription?

You can cancel your subscription at anytime here.

Billing

Monthly subscribers are charged each month on the day they made their first payment. You will receive a reminder email 7 days prior to being billed.

You can manage your plan and payments by going to your profile.

How do I adjust the quality of the video?

Click the gear icon in the bottom right corner of the viewing window to adjust the quality of the video. If you’re experiencing lag or connection issues, the cause is usually your internet speed/bandwidth.

If you’re experiencing technical issues, email marior@8robinsons.com

Does your viewer support picture-in-picture viewing natively?

Yes. If you select the little window with an arrow icon in the bottom right hand corner of the viewer, you can access the picture-in-picture feature.

Can I download movies on my phone so I can watch them even if I don’t have internet connection?

No. At the current time, no downloads of content is available from the app.
Coming soon on our mobile apps, you can download compressed versions of our content to view while you aren’t connected to the internet. Like on a plane, or in a desert, idk.

How do I use subtitles?

We do not yet have subtitles loaded for our content. This is currently in progress.

We are working on adding more languages all the time. If you want subtitles in a specific language for a specific piece of content, email us and we’ll do our best to make it happen.

Got questions or need help?